Did you call them? I few years ago I emailed an order to B&B. I also did not hear from them so I called. As it turned out the person I sent the email to was either no longer with B&B or retired. Just because the person's email is on their web site does not mean that this person is still there. That's what happened to me. They are not good at updating their web site.
FYI, both B&B and Horton Brasses have great products but HB ships much faster, usually within 24 hours!
Dennis Bork
Antiquity Period Designs, Ltd.